C|Net interview with Skype CEO Niklas Zennström
Ben Charny writes on C|Net News:
Skype CEO Niklas Zennström vowed to shake up the phone industry 20 months ago with his creation, the first ever peer-to-peer Internet phone service.
More than 110 million downloads and 2 billion minutes of phone conversations later, Zennström has shown that he wasn't kidding. But Skype's success has led to perhaps the most difficult chapter yet for the Luxemburg-based company. It now faces mounting concerns over a lack of customer service and a growing backlash by utility regulators as it hunts for new revenue opportunities. Zennström spoke to CNET.News.com about these and other issues earlier this week.
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