Fergie's Tech Blog

Platform Shift Will Knock 40K BofA Customers Offline

Clint Boulton writes on internetnews.com:

The Bank of America (BofA) is steeling itself and potentially irate customers for a computer system changeover that will render some 40,000 accounts inaccessible via online banking, ATM card access and automated phone.

The lockdown will begin June 16 and extend to July 25, cutting off Northeast customers who rely on computerized banking through the fourth of July holiday. Customers will be able to make payments, withdrawals and other transactions by going to a BofA branch, or by speaking to a BofA customer service representative over the phone.

Calling the transition an "unfortunate necessity," BofA spokesman Ernesto Anguilla said the bank expected the online service disruption and sent very specific letters to customers who will be affected.