Thursday, June 09, 2005

Amazon.com hit with slowdown

Parija Bhatnagar writes in CNN/Money:

A technical glitch caused online retailer Amazon.com to suffer at least two periods of extended slowdowns Thursday, one during late morning and a second during the peak lunch-time browsing period.

According to Web site monitoring firm AlertSite.com, the first slowdown occurred between 9:30 to 10 a.m. ET, during which time the Web site was available to 82 percent of users.

The situation became worse for a 40-minute period between 1:20 p.m. to 2 p.m. ET, when the site was available to just 25 percent of users, said Ken Godskind, vice president of marketing for AlertSite.com.

"What started out as a small error in the morning is turning into somewhat of a bigger matter," Godskind told CNN/Money. "When your Web site is the face of the entire company, that kind of an error is a big deal." Godskind estimates that the 40-minute slowdown in the afternoon probably affected traffic of about a million impressions to the site.


Patty Smith, spokeswoman for Amazon.com, attributed the slowdown to a "technical problem."


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