Fergie's Tech Blog

Verizon: NYC gets VoIP E911 service

Via Red Herring TechSpin.

Verizon, the largest U.S. telco company, said Monday its VoiceWing VoIP service can now provide customers in New York City with full access to E911 emergency services. VoiceWing customers in the city who have properly registered their service address with VoiceWing will have their 911 calls delivered over a dedicated network to the Enhanced 911 system.

The system automatically provides emergency response operators with a VoiceWing caller’s telephone number, name, and service address. "Our VoiceWing customers in New York City now benefit from having E911 service that works as efficiently and effectively as wireline and wireless emergency calling," said Michael Hassett, senior vice president for Verizon’s Retail Markets Group. "We are working hard to replicate the New York City arrangement in other areas so that all our VoiceWing customers can have E911 service."

When setting up or moving the service, a VoiceWing customer must register the service location either online or by calling VoiceWing customer service. If that location is in one of New York’s five boroughs, the customer’s 911 call will be routed to the New York City public safety answering point, and the caller’s phone number and address information will automatically appear on the emergency response operator’s computer screen.

posted by Fergie @ 7/11/2005 12:16:00 PM