Spitzer: AOL to reform customer service
A Reuters newswire article, via CNN/Money, reports that:
New York Attorney General Eliot Spitzer said Wednesday that Time Warner Inc.'s Internet services unit, America Online, has agreed to reform its handling of customer requests to cancel or switch service.
Spitzer's office, responding to about 300 New York customer complaints, conducted a probe into AOL's customer service policies and procedures. With the settlement, AOL agreed to alter incentives it offers customer representatives who try to dissuade customers from canceling their subscriptions.
posted by Fergie @ 8/24/2005 06:54:00 AM
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