PayPal glitch sparks customer anger
Andy McCue writes in C|Net News:
Online payments company PayPal is working to fix a glitch that has been causing duplicate debit card withdrawals and deposits on some customer accounts since the beginning of September.
The problem first surfaced on Sept. 6, when some PayPal customers noticed duplicate withdrawals from their debit cards that sent their accounts into the red. Two weeks later, more PayPal customers also reported duplicate withdrawals and deposits into their accounts.
PayPal is blaming the duplicate withdrawals on a third-party processing error with some PIN-based transactions.
A statement from PayPal's parent company, eBay, posted on one of its discussion forums on Sept. 19, apologized for the inconvenience and said: "Although we initially believed this irregularity was corrected last week, it appears that some transactions are still being affected. We are working to resolve this issue as quickly as possible."
posted by Fergie @ 9/23/2005 01:08:00 PM
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