Zhejiang Telecom Selects Alcatel For Upgrades
Alcatel announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with Alcatel’s Business/Operation Support System (B/OSS) solution across the province.
Alcatel is the integrator and coordinator of the project. Under the contract, Alcatel will integrate its industry-leading Genesys contact center software, access switching and other equipment and will upgrade its recording system, database/application server system and digital switching system. The entire project is expected to be completed in July 2006.
posted by Fergie @ 12/19/2005 04:14:00 PM
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