UK: NTL Under Fire Again for Poor Customer Service
William Eazel writes on vnunet.com:
NTL has admitted providing "unacceptable " levels of customer service. The cable company was targeted by the BBC’s Watchdog consumer affairs programme this week, following the receipt of a further 1,700 complaints from its cable TV, broadband and telephony customers.
In a reply to the Watchdog website, NTL acknowledged that “the standard of service experienced by the customers featured on your programme is unacceptable,” but claims that out of its 3.3m residential customers the number of complaints has been reduced to 0.31 per cent over the past four months. It added that the number of complaints received directly by NTL falling by over ten per cent during 2005.
posted by Fergie @ 1/14/2006 10:30:00 AM
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