Fergie's Tech Blog

AT&T Wireless, Cingular Sued for Poor Service

Candace Heckman writes in The Seattle Post-Intelligencer:

When AT&T Wireless and Cingular merged almost two years ago, AT&T customers were promised a seamless transition and upgraded service as part of the nation's largest cell phone company.

But calls started dropping and customers suddenly began getting network busy signals. When they called to complain, customers were told they had to sign a new contract with Cingular or face a fee for terminating their AT&T contracts.

New phones were no longer available. Signals got worse and worse.

Now, some of those customers are accusing the new merged carrier of conspiring to steadily degrade the old AT&T network in order to induce customers to sign on to Cingular instead.

posted by Fergie @ 7/06/2006 02:08:00 PM