Fergie's Tech Blog

Glitch Continues to Plague Washington Mutual

Greg Sandoval writes on C|Net News:

An attempt by Washington Mutual to upgrade the bank's Web site has turned into a technology and public relations nightmare.

Last Saturday, an undisclosed number of customers of the financial services company found that they couldn't perform several critical online banking chores such as electronically paying bills. Many waited, believing that the problem would be corrected sooner rather than later. They were mistaken.

Six days later the bill-pay feature at Washington Mutual is still inoperative. Moreover, the bank isn't offering an estimate on when the glitch will be repaired. The situation appears to be one of the longest-lasting Web site glitches that a bank has suffered.

posted by Fergie @ 7/28/2006 05:20:00 PM