Customer Data Stolen at Indian Call Centers
Fiona Raisbeck writes on SC Magazine Online:
Employees in outsourced call centres are stealing sensitive customer data and selling it on the black market, an investigation has found.More here.
Staff in call and other data processing centres in India are taking customer information - such as credit card data, passport and driving licence numbers and personal banking details - and selling it "to the highest bidder" leaving corporations open to legal liability.
The Payment Card Industry Data Security Standard (PCI DSS) - adopted by the major credit card brands - requires organisations to monitor outsourcing service providers and states they are liable for fines if that provider compromises their data.
posted by Fergie @ 10/04/2006 12:08:00 PM
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