Glitches Hit Customers in Cable Company Switch
James S. Granelli writes in The Los Angeles Times:
Time Warner Cable has been so inundated with complaints as it has taken over neighborhoods formerly served by Comcast and Adelphia that the company is slowing its rollout and offering discounts and freebies to mollify customers.More here.
Viewers swamped Time Warner call centers after engineers started three weeks ago to integrate Southern California systems acquired from Comcast Corp. and Adelphia Communications Corp.
Complaints abound of canceled channels, digital TV forced on customers, Internet connections lost, e-mail accounts botched and arrogant service — once, that is, a live person finally answers the phone.
posted by Fergie @ 11/11/2006 12:25:00 PM
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