Fergie's Tech Blog

AT&T Says it Double-Billed Several Thousand Customers

Matt Hamblen writes on ComputerWorld:

AT&T Inc. double-billed a few thousand cellular customers for two days in mid-January because of a computer problem related to customers paying their bills directly from their checking accounts, a spokesman said yesterday.

The computer problem was repaired after the glitch was discovered; it should not recur, according to a spokesman for AT&T. No details about the nature of the problem would be revealed, he said.

"It was an isolated problem and was remedied," the spokesman said. The double billing occurred on Jan. 16 and 17, and customers' accounts are being refunded the amount they were overcharged.

posted by Fergie @ 1/31/2007 12:13:00 PM