Fergie's Tech Blog

Comcast Customer Uses 'Unlimited Service' Excessively, Gets Disconnected For A Year

Carey Greenberg-Berger writes on The Consumerist:

Comcast asked Frank to cut back his unlimited internet usage. Frank was confused. He thought unlimited meant, well, unlimited. Frank was wrong. Very wrong.

Comcast replaced Frank's faulty cable modem in November. Frank's wife received a warning from Comcast in December. Their excessive internet required upgrading to a business account for an additional $10 per month. Maybe $20. The CSRs weren't clear. Frank decided something wasn't right and stopped trying to resolve the situation.

January 19, Frank tries to check his e-mail. No internet. No internet? NO INTERNET?! Frank's wife calls Comcast. There's a note in their account. They must contact Comcast's Ministry of Love Network Abuse and Policy Observance Department.

posted by Fergie @ 2/11/2007 09:42:00 AM