Fergie's Tech Blog

Comcast Fined For Being Too Slow At Answering Customer Calls

Mike Masnick writes over on techdirt.com:

This one should make anyone who's experienced being on hold for way too long smile. Comcast has now been fined $12,281.84 in Montgomery County, Maryland, for being too slow to answer customer service calls. This shouldn't come as a surprise. After all, even Comcast's own technicians have been known to fall asleep waiting for support to answer a call.

Apparently, Montgomery Country is cracking down on cable service providers who treat customers terribly and is trying to hold them to a minimum service level (we assume that they can do this as part of the franchise agreements they give out for cable providers).

posted by Fergie @ 2/06/2007 03:05:00 PM