Fergie's Tech Blog

Best Buy Pushes Worst Buy

Luke O'Brien writes on 27B Stroke 6:

Techie mega-store Best Buy has a secret intranet site that employees used to rip off customers, according to a consumer watchdog column in the Hartford Courant.

Employees at Best Buy stores repeatedly failed to honor discounted prices listed on BestBuy.com, putting the burden of proof on consumers. When questioned about the cheaper online prices, Best Buy employees flashed customers the intranet site, which often failed to display the discounted prices.

After the Courant's George Gombossy revealed the problem, Best Buy denied the existence of the secret intranet site. But the company fessed up on after the Connecticut Attorney General Richard Blumenthal ordered an investigation.

posted by Fergie @ 3/05/2007 01:51:00 PM