Tuesday, April 17, 2007

New Zealand: Internet Outage Hits Tens of Thousands

Helen Twose writes on The New Zealand Herald:

Broadband customers across the country were left hanging for five hours after a routine overnight upgrade to Telecom's internet network crashed the system.

Telecom estimate tens of thousands of customers lost access to broadband at about 5.30 this morning until service was restored at 10.35am.

A second 20-minute outage occurred between about 11.20am and 11.40am when Telecom restarted its broadband systems.

Telecom spokesperson Sarah Berry said they were still investigating the source of the fault which affected customers nationwide.

"We suspect it is a fault with a router in Auckland," said Berry.

More here.

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