Amtrak Suffers Major Ticketing Meltdown
Rafi Guroian writes on The Atlanta Jounral-Constitution's "Window on Washington":
Amtrak riders have been having a heck of a time making reservations and picking up tickets today, as the nation’s passenger rail carrier’s ARROW ticketing system came to a halt at about 1:30 EDT (Saturday, August 25, 2007).More here.
When calling Amtrak’s reservation number, customers are greeted with the following recording:
"At the present time, we are experiencing technical problems with our computer systems. We are unable to make or modify reservations. If you are not traveling today, please call us back tomorrow."
Live agents answering callers who wait on hold are beginning each call with a prepared statement informing customers that they have no computer access, can’t access reservations, and can’t look up fares. Oddly, the Amtrak website makes no mention of the technical problems.
posted by Fergie @ 8/25/2007 09:38:00 PM
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