Australia: Phishers Exploit Westpac 'Hardware Problems'
Munir Kotadia writes on ZDNet Australia:
Phishers keen on relieving Westpac customers of their online banking details are exploiting the "hardware problems" which have been cited by Australia's fourth largest bank to explain outages.More here.
On its Web site, Westpac today posted an alert, warning customers to beware of a hoax e-mail that asks recipients to "review" their account details because the bank has experienced hardware problems.
Westpac has previously blamed "hardware problems" after experiencing an outage in its online banking services.
Last October, Westpac's customers experienced severe disruption when "multiple hardware failures" hit the bank's IT systems over a four-day period.
posted by Fergie @ 8/23/2007 12:25:00 PM
1 Comments:
Westpac is just terrible, thanks to their ongoing cutbacks their branches are declining in number, the amount of tellers in each bank is declining and customers have to wait sometimes up to 20 minutes in long lines just to bank a cheque (like i did in their strathfield office), their cut backs are diluting their services to the point they are completely degraded.
In the branches they encourage customers to use their online banking but just like the branches that is terrible too - its often down for many hours at a time, every week!!
It seems like the profit hungry westpac can justify their ongoing cut backs and resulting poor service becuase they feel that their customer are ignorant fools who are more than happy to endure 'their cattle class treatment'.
I am going to a credit union !
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