Fergie's Tech Blog

Consumers Unhappy With E-Commerce Experiences

A ComputerWorld article by Linda Rosencrance, via PC World, reports that:

Despite the growth of e-commerce, consumers are still unhappy with their online experiences, with nearly nine out of 10 saying they have had problems conducting transactions online, according to a new survey.

The Harris Interactive survey also found that 42 percent of consumers who have problems during transactions end up abandoning them or taking their business to another online company.

Customer service centers also took a blow: 76 percent of users who said they had had a bad customer service experience stopped doing business with the company, cut the amount of business they do with the company or complained to the Better Business Bureau.

posted by Fergie @ 9/17/2007 10:20:00 PM