AT&T Television Service Crashes
An AP newswire article by Michelle Roberts, via The Globe and Mail, reports that:
Customers of AT&T Inc.'s premium television service, U-verse, were hit with outages nationwide on Sunday, the company has confirmed.More here.
The problems started everywhere early Sunday morning and, while AT&T was able to restore some local channels and popular cable news and sports networks within a few hours, full service wasn't restored until Sunday night, AT&T spokesman Michael Coe said Monday. Some customers had to reboot their cable box to get service restored.
The cause of the disruption remains under investigation, Coe said. He said the company was also reviewing its customer service policies after some users complained on Internet forums that they were unable to get customer service help when they needed it Sunday.
The outage is the latest glitch — and among the highest-profile — for U-verse, which uses a relatively untested technology to deliver television over a high-speed Internet connection.
posted by Fergie @ 10/22/2007 01:59:00 PM
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