Fergie's Tech Blog

Consumer Reports: More Than Half Of Cell Phone Users Dissatisfied

Elena Malykhina writes on InformationWeek:

Cell phone service is among the lowest-rated services, according to a survey released Monday by the Consumer Reports National Research Center.

The survey, due to be published in the 2008 issue of Consumer Reports, found that fewer than half of respondents were completely or very satisfied with their cell phone service. It has been among the lowest-rated services by Consumer Reports for the past six years. More than 47,000 people were surveyed in 20 major metropolitan areas across the United States.

Survey respondents were mainly dissatisfied with mandatory contract extensions imposed on them by wireless carriers, as well as the high cost of service. More than 60% of respondents that made changes to their service plan last year were required to extend their contract. In some cases, carriers aren't upfront with customers about extensions so the 60% survey result might downplay the problem, according to Consumer Reports.

posted by Fergie @ 12/03/2007 05:28:00 PM