Fergie's Tech Blog

Lloyds TSB Tells Customers They Have Been Hacked

Karl Flinders writes on ComputerWeekly.com:

Lloyds TSB has sent a letter to customers warning them that their computers may have been exposed to a Trojan horse, but a customer has complained of a lack of detail from the bank.

The bank's Fraud Response Team sent letters to some customers in December after it received a tip-off from payments association APACs, acting on intelligence from a law enforcement agency.

"Lloyds TSB has been recently advised that your computer may have been infected with a virus. This virus is specifically designed to steal personal information including credit card and your internet login details," warned the letter. "This virus can be difficult to detect and you may have downloaded this unknowingly. It can compromise your use of the internet banking service on your PC including your Lloyds TSB passwords and memorable information."

The letter left one IT director, who banks with Lloyds TSB, angry. He contacted the anti-fraud team but did not receive answers to his questions. He was told that his personal details had been available on a website, which the bank had now closed down, and was offered a security service but was not given details of the Trojan on his PC.

posted by Fergie @ 1/04/2008 08:52:00 PM