UK: IT Problems Hit Heathrow Terminal 5 Opening
Leo King writes on Computerworld UK:
The opening of Heathrow's £4.3bn Terminal 5 this morning has been marred by problems with two major IT systems.More here.
The introduction of fingerprinting was brought to a halt just hours before the new state-of-the-art terminal opened, following data protection concerns raised by the Information Commissioner’s Office.
The ICO has begun an investigation into data protection and the new fingerprinting system, focusing on passengers transferring on to domestic flights at T5.
Not long after BAA announced it would not fingerprint passengers, a sophisticated IT system aimed at cutting baggage handling times broke down. According to reports, arriving passengers were left stranded for up to two and a half hours, while “technical” problems were resolved to enable BAA to return their luggage.
posted by Fergie @ 3/27/2008 10:47:00 AM
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