Fergie's Tech Blog

British Gas Sues Accenture For £182M Over Botched Billing System

Leo King writes on Computerworld UK:

British Gas has served a writ on Accenture for £182 million, over a billing system which it said had “fundamental errors”.

The utility said the Jupiter system, which cost £300 million and which rolled out in 2006 to 2007, was problematic and resulted in issues that “severely impacted” on its customer service department.

In a statement, it said: “In 2001 British Gas employed Accenture to undertake the design and implementation of a new customer billing system. However, when this new system was rolled out during 2006 to 2007 it became apparent that there were problems with the system which severely impacted on British Gas’ customer service operations.”

posted by Fergie @ 5/12/2008 12:54:00 PM