CSC to Manage FBI Call Center
David Hubler writes on Washington Technology:
Computer Sciences Corp. will continue to manage FBI call center operations under a five-year task order that has a potential value of $59 million.More here.
The award calls for the contractor to continue supporting the FBI National Instant Criminal Background Check System (NICS) with call center and help desk services.
Federal firearms licensees use the call center’s toll-free telephone number to request background checks on individuals purchasing firearms, company executives said.
The original contract was awarded to Datatrac Information Systems Inc. in 2003. Datatrac was acquired by CSC in 2006. This new contract was awarded to CSC during the company’s third quarter of fiscal year 2009, officials said.