If Data Is Breached, Do The Right Thing
Bob Evans writes in Information Week that public disclosure of the unauthorized access to senstive data is a Good Thing (TM):
"Let's say you get a call at 2:30 a.m. from your team, and they tell you they've uncovered a security breach that has let 250,000 customer files be stolen, Bob Evans says. What's the first thing you do? Do you call the CEO? Do you call the FBI? And what about those 250,000 customers -- do you contact them, or try to keep a lid on the breach and resultant theft?"
My favorite quote from this article (regarding the decision to not disclose to customers that their personal data has been hijacked and possibly used for puposes of identity theft): "But, like Ramblers, Pan Am, the 10-cent cup of coffee, and the Montreal Expos, that type of irresponsible behavior is now a permanent fixture of our past."
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