UPS Loses Financial Records, But Has a Bigger Problem
Deborah Gage writes in Baseline:
The United Parcel Service invests more than $1 billion a year on technology—smart labels, wireless handheld computers for drivers and efficient delivery plans—to help its customers ship packages. But it can't eliminate human error.
All that technology couldn't prevent the company from losing a box of computer tapes containing names, Social Security numbers, account numbers and payment histories of 3.9 million customers of CitiFinancial, the consumer finance unit of Citigroup.
The loss on May 2 was due to human error, UPS says. The error: not using technology. A driver failed to scan the box—destined for the Texas branch of the credit bureau Experian—when he picked it up from a Citigroup facility in New Jersey. Experian gets updates from Citigroup on customers' credit histories once a month.
posted by Fergie @ 7/06/2005 04:14:00 PM
0 Comments:
Post a Comment
<< Home