Canada: $12,000 Rogers Wireless Bill to be Forgiven
Peter Cheney writes in The Globe and Mail:
After months of fighting with Rogers Wireless over a cellphone bill of more than $12,000, Susan Drummond finally reached the ear of someone who can make a difference when her phone rang this weekend; it was none other than president and CEO Ted Rogers himself, ready to play Mr. Fix-It.
Mr. Rogers told Ms. Drummond he would do everything in his power to end a dispute that has mushroomed into a public-relations debacle for his company. He apologized to Ms. Drummond and offered to cancel her extraordinary bill and cover any costs. But Ms. Drummond and her partner, Harry Gefen, told Mr. Rogers that they have an extra condition: that he come to their home for a cup of tea.
posted by Fergie @ 12/19/2005 09:58:00 AM
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