Fergie's Tech Blog

Savvis Data Center Suffers Outage

Via Web Hosting Industry Review (WHIR).

Web hosts residing in the Boston area facility belonging to data center operator SAVVIS said their sites, or their customers' sites, were offline as a result of an outage at the data center that lasted more than five hours Tuesday.

According to customers, the outage was noticed as early as 8:30 a.m. Eastern Time on Tuesday. Official word on the outage came shortly thereafter. A message posted on Web hosting support provider SureSupport's (suresupport.com) Web site at 10:14 a.m. said the site could not be reached due to an uplink problem.

"Please be advised," said the message, "that the SAVVIS data center facility team has reported that the Boston data center is isolated due to a circuit related issue. At this time equipment is not reachable. SAVVIS is working with the local Telco vendor to restore connectivity. An estimated time of resolution is unknown at this time."

The outage continued into the afternoon. Messages posted at 12:30 p.m. and 2:07 p.m. said the SAVVIS team was working with local telco providers to resolve the problem, negotiating new backup lines.

A message posted at 3:04 p.m. said service has been partly restored to the Boston area facility, but warned that packet loss and slower access were likely as the problem was being fully resolved.

posted by Fergie @ 1/02/2007 01:06:00 PM