Tuesday, August 21, 2007

New Zealand: Customers Fume as Xtra Glitch Continues

Ben Fawkes writes on Stuff.co.nz:

Telecom customers could face a further day of computer headaches as a botched attempt to upgrade e-mail services has left some fuming users considering changing providers.

The company has moved 800,000 Internet mail boxes from its Xtra service to Bubble, a new Yahoo-hosted platform.

Telecom advised customers that e-mail would be down for 24 hours, on Sunday, while technicians performed the transfer.

But thousands of Xtra users were still unable to access their accounts for a third day yesterday, creating havoc for business customers.

More here.

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