Call Center Employees More Dangerous Than Phishers
Liam Tung writes on ZDNet Australia:
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.More here.
Just two years ago, phishing was the greatest threat to the security of JP Morgan Chase's customers. Today, the company is far more worried about the people manning its call centres.
Staff have been caught stealing customer information using mobile phones, cameras and USB drives, said Iain Johnston, fraud specialist at JP Morgan Chase Asia Pacific.
Speaking at a Financial Times event called "Securing the Bank" last Thursday in Sydney, he said: "We have found incidences where screenshots have been taken by mobile phone or where people are writing texts at incredible speed under their desks".