Fergie's Tech Blog

The Cluetrain don't stop in Round Rock no more...

John Paczkowski writes in Good Morning, Silicon Valley:

Begin by turning off all the LEDs on your keyboard.
My keyboard doesn't have any LEDs.
You must turn off the LEDs on your keyboard.
My keyboard doesn't have any LEDs.
I can't help you if you don't turn off the LEDs.

-- Excerpt from a Dell customer service call

Another excerpt about the discontent with Dell's customer support:

"I paid for both at-home service and complete care but have received neither," Jarvis wrote in a recent email to Michael George, chief marketing office and vice president for Dell's consumer business, posted to his blog. "Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud."

Wow. That's pretty harsh...

posted by Fergie @ 7/12/2005 08:09:00 AM