Tuesday, December 20, 2005

Canada: Rogers in Damage-Control Mode

Peter Cheney writes The Globe and Mail:

It has not been a fun-filled week so far at the corporate offices of Rogers Communications. Since Saturday, senior executives have been operating on what might be described as a war footing as they deal with a public relations debacle touched off by the news that the cellphone of CEO Ted Rogers was cloned by a group linked to Hezbollah.

There have been weekend meetings, anguished discussions and phone calls from Mr. Rogers himself to the angry customer whose dispute with the company led to the unwanted revelations.

“I've had much better days,” said Rogers vice-president of communications, Jan Innes, yesterday. “This isn't the kind of publicity that any company would want.”

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