UK: Insight Glitch Hangs Up Customers' Credit Cards
Mark Ballard writes in The Channel Register:
A glitch in Insight UK's accounting system has charged customers multiple times for the same order and eaten up their credit limits in the run up to Christmas.
The reseller played down the error, saying that some of its customers had merely had orders authorised more than once. But credit card authorisations are treated as completed orders, according to credit card firms.
The director of an Insight customer said the problem had caused his credit card to be maxed out.
posted by Fergie @ 12/12/2005 09:11:00 AM
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