Fergie's Tech Blog

Verizon's Big Customer Service Disconnect

Caroline Mayer writes on The Checkout:

I'm not trying to bash Verizon. Really. But at least once a month I seem to be writing about some customer service or billing issue with the telecommunications giant. Maybe that's because Verizon is so large--or maybe it's because it doesn't know how to treat its customers. Or maybe both.

The latest tale stems from my attempts to try to sign up for a new local and long-distance phone plan, Verizon Freedom Value, which Verizon keeps promoting in ads, bill inserts and mail solicitations. I called early on a Thursday morning to ask about it. Here's what happened.

posted by Fergie @ 5/08/2006 10:21:00 AM