Fergie's Tech Blog

Off Beat: Sprint Cancels Customer Contracts After 'Excessive' Complaints?

Marguerite Reardon writes on the C|Net News Blog:

The squeaky wheel doesn't always get the grease.

At least it doesn't if you're a Sprint Nextel customer. In fact, squeaky Sprint customers are getting their service canceled. On June 29, 2007, Sprint sent letters notifying some customers that their service would be canceled by the end of July due to excessive calls to customer service.

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."

"Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."

posted by Fergie @ 7/05/2007 11:16:00 AM